Our policy is simple – you have up to 90 days to return your purchase if it’s not suitable or you’ve changed your mind. We want you to be completely happy with your purchase from Fox’s Chandlery, but if for any reason you need to return an item/s to us, you must notify us in writing within 60 days of delivery that you intend to return the item/s and return the item/s to us within 90 days of delivery and we’ll be happy to exchange for another item or make a refund by the same method used to pay for the order.
Return goods purchased in-store
Simply bring your order confirmation or delivery note and the item you wish to return or exchange, unused and in its original packaging, to our till point in the shop. If you paid by debit or credit card, please ensure you also bring the payment card you originally used to buy the item/s.
Return goods via Royal Mail or Courier
1. Download and print our returns form here.
2. Complete your reason(s) for return on the Returns Form included with your order.
3. Enclose the Returns Form with the product and package up securely.
4. Please use the original packaging if at all possible, but remove original postage labels.
5. Use the Returns label from the delivery note and always obtain proof of postage.
6. If you need your item/s to be collected because it's large or heavy please call our online team on +44 (0) 1473 694725.