Order Returns
Order Returns
We aim to ensure every customer is satisfied with their purchase. For peace of mind, we offer a 90-day returns policy on most items.
90-day returns on most itemsRequest in your account
Start every return through the Returns Process in your Fox's Chandlery online customer account — this ensures your return is tracked and processed correctly.
Receive your RAN
Our team will review your request and, if approved, send you a Return Authorisation Number (RAN) together with shipping instructions.
Pack & send it back
Return the item unused, in its original condition and packaging, with all manuals and accessories — following the shipping instructions provided.
Returns sent without prior authorisation will not be accepted. Proof of purchase is required for all returns.
By post, courier or in store
By post or courier
- Goods must be returned in their original packaging — please don't apply shipping labels, tape or writing directly to the product packaging.
- Boxes must not be crushed, dented, torn or otherwise damaged — this may result in the return being refused or a restocking fee being applied.
- Unless the product is faulty or supplied in error, return shipping costs are your responsibility.
- We recommend a tracked and insured courier service — we can't be responsible for items lost or damaged in transit.
Large or heavy item? If your item needs to be collected, call our online team on +44 (0)1473 694 725 and we'll arrange it.
In store at Fox's Marina
Bought online or in store? You can bring your return straight to our till point at Fox's Chandlery.
- Bring your order confirmation or delivery note along with the item, unused and in its original packaging.
- If you paid by debit or credit card, please also bring the payment card you originally used.
Store hours: Monday–Saturday, 9:00am–5:30pm — see our opening hours & directions.
General conditions
- Items may be returned within 90 days of receipt for a refund, replacement or store credit (unless excluded — see below).
- Items must be unused, in original condition, and returned with all manuals, accessories and packaging.
- Goods showing signs of use, installation or modification will not be accepted unless proven faulty.
Faulty or defective goods
- Submit a return request through your customer account within 90 days of delivery.
- We may ask for photographs or additional details before issuing authorisation.
- Returned goods are inspected — if confirmed faulty, we'll offer a repair, replacement or full refund in line with UK consumer law.
Items we can't accept back
The following can't be returned under our 90-day policy (unless faulty):
Christmas returns
Shopping early for Christmas? Items purchased online or in store from 1st November may be returned up to and including mid-January the following year, so unsuitable gifts can be exchanged or refunded after the big day. Our usual returns conditions apply.
Refunds & processing
- Refunds are processed once goods have been received and approved by our returns team.
- Refunds are made using the same payment method used for the purchase.
- Please allow up to 14 working days after we receive the goods for your return to be processed.
Your statutory rights
Our 90-day returns policy is offered in addition to your statutory rights. Nothing in this policy affects your rights under the Consumer Rights Act 2015.
Ready to start a return?
Sign in to your account to begin the returns process — or get in touch if you're not sure whether your item qualifies.