Security & Privacy Policy
Security & Privacy Policy
How Fox's Chandlery collects, uses and protects your personal data — and how to keep your account safe.
Last reviewed: August 2026Fox's Chandleries Limited ("we") are committed to protecting and respecting your privacy. This policy — together with our terms & conditions and any other documents referred to in it — sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of UK data protection law (the UK General Data Protection Regulation and the Data Protection Act 2018), the data controller is Fox's Chandleries Limited, Fox's Marina, The Strand, Ipswich, Suffolk, IP2 8SA.
Information we may collect from you
We may collect and process the following data about you:
Information you provide by filling in forms on our website, www.foxschandlery.com — including registering to use the site, subscribing to our service, purchasing goods, posting material or requesting further services. We may also ask you for information when you report a problem with our website.
Correspondence — if you contact us, we may keep a record of that correspondence.
Surveys — we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Transaction details — details of transactions you carry out through our website and of the fulfilment of your orders.
Details of your visits to our website — including, but not limited to, traffic data, location data, weblogs and other communication data, whether required for our own billing purposes or otherwise, and the resources you access.
Protecting your account
Most of us struggle to remember all the passwords we need for the ever-growing number of online accounts we use in everyday life — but setting secure passwords is vital in helping to combat fraudulent use of your personal details.
Use a unique password
Avoid using the same password for each of your online accounts — if a criminal gained access to it, all your accounts could be at risk. A different password for each account is much safer.
Make it strong
Use a combination of numbers, characters and capital letters. Avoid including things like your name, date of birth or phone number — even if something personal is easier to remember.
Keep it secret
Change your passwords regularly, especially for sites involving financial transactions. Never reveal a password by email — legitimate websites will never ask you to — and don't share passwords with family or friends.
Questions about your data?
If you have any questions about this policy or how we handle your personal data, we're happy to help.